Terms & Conditions

Please read these terms and conditions carefully. When you book your holiday with us, you are entering into a binding contract between yourself and your party and The Budle Bay Campsite. Your payment is taken to be your acceptance of our and the campsites terms and conditions.

PARK RULES

  1. You agree to abide by the rules of Budle Bay Campsite where you are staying. Copies of the rules can be found below, are on display at the park and you may obtain a copy of the rules from reception upon request.

 

REFUND POLICY

  1. We do not offer holiday insurance as part of our booking process and so strongly recommend that you take out holiday insurance before your stay as we have a strict refund policy:

    1. Budle Bay are unable to offer refunds or rescheduling to guests who do not arrive or who leave before their booked departure date;

    2. If ejected from the site, no refund for the remaining days booked will be given under any circumstances;

    3. Our wardens reserve the right to refuse tents, caravans, motor homes and to ask guests to leave the site. There will be no refund offered if this becomes necessary;

    4. Bank holiday bookings that are cancelled cannot be refunded;

    5. In certain sensitive circumstances we may, at the company’s discretion, consider refunds. Such circumstances are considered extremely rare and will require supporting documented evidence. For this reason, purchasing travel insurance is advised;

    6. The amount of any refunded monies is under the discretion of the park

 

CANCELLATION BY BUDLE BAY CAMPSITE

  1. Budle Bay reserves the right to change or cancel bookings at any time;

CHANGING YOUR HOLIDAY

  1. If you wish to alter your booking in any way from those shown on your booking confirmation, please contact Budle Bay Campsite directly. There may be a small charge to do so.

  2. Alterations are made at the campsites discretion and cannot be guaranteed.

  3. Bookings on a bank holiday or during peak times cannot be amended. If a bank holiday or peak time booking needs to be changed, the original booking this will need to be cancelled and then a new booking made. We ask that you contact Budle Bay Campsite in this event as our refund policy may apply.

  4. Any pitch chosen by a guest may be changed by the campsite without notice.

 

GENERAL TERMS

  1. All bookings must be paid in full before being allowed to stay on the site.

  2. Your booking is accepted on the basis that your confirmed pitch is available for your use on the agreed date. Very occasionally, unforeseen circumstances may not make this possible and in such a situation we have the right to cancel your booking. In this event, the park will endeavour to offer you alternative accommodation, if available. If they are unable to do so or if you do not wish to accept the alternative on offer, any refund of monies is under the discretion of the park. Budle Bay regrets that no offer of any compensation or any expenses or costs you may incur as a result of such cancellation or change irrespective of notice period shall be given by us.

  3. In the interest of all visitor, Budle Bay reserves the right to refuse entry to the site to any persons or groups of persons at its discretion.   Any refund of monies will be at the discretion of the park.

  4. If, in the parks opinion, any person or persons is drunk or under the influence of drugs or substances, acting unreasonably or in a threatening manner (behaviour), damaging to property or is being an annoyance to other holidaymakers (such as making excess noise or noise at night), the Budle Bay reserves the right to evict the holiday party from the site. In this event, the hirer shall remain liable for the hire price and no refund shall be due. The hirer shall remain liable for any damage caused to property.

  5. The parks reserve the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise.

  6. Budle Bay Campsite is a “dark” campsite. External lighting is kept to a minimum. It is your responsibility to take necessary precautions when moving around the site. The campsite caters for families and those looking for a more peaceful, quiet experience

  7. Large groups and all-male/all-female parties are only permitted at the discretion of the campsite. Authorisation must be sought prior to booking by contacting the campsite directly. A security deposit may be required. If such a group is deemed to have congregated on site without notifying the campsite, then the campsite reserves the right to ask the whole group to leave and no refund will be given.

  8. The boundaries of Budle Bay are clearly marked by fencing. Trespassing onto the neighbouring land is prohibited by law. Anyone found trespassing onto the neighbouring land will be ejected from the site.

  9. Any verbal or physical aggression or abusive behaviour directed at any member of staff will immediately result in the offending person and their party being expelled from the site. Legal action will be taken when necessary and police will be called if the offender refuses to vacate the site when asked to do so. The safety of our staff is of the utmost importance.

 

AVAILABILITY OF FACILITIES

  1. Whilst the Budle Bay will endeavour to provide all facilities advertised on this website, it reserves the right to alter or withdraw amenities or facilities without prior notice, and without any liability to pay you compensation or damages for the loss of an advertised facility or entertainment. You should also be aware that Budle Bay offers restrictions on facilities and their opening hours during the off peak or at designated cleaning times. Adverse weather conditions may also cause the closure of some facilities.

 

UNFORESEEN CIRCUMSTANCES

  1. The parks regret they cannot accept liability or pay any compensation for cancellations to your holiday or the destruction or damage to your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of the holiday) due to ‘force majeure’, i.e. any event that could not be foreseen or avoided. Such events include but are not limited to industrial disputes, war, or threat of war, civil disorder, natural or nuclear disaster, fire, adverse weather conditions and all similar conditions.

 

YOUR RESPONSIBILITY

  1. Whilst Budle Bay is a family friendly campsite, there is no child care facility.

  2. Children must be supervised by a responsible adult throughout the site particularly by the roads, play area, river and shower blocks.

  3. Please note that at all times the safety of children is the responsibility of their parents or guardians.

 

YOUR VEHICLES AND PROPERTY

  1. Your vehicles, their contents and accessories, your luggage and personal belongings are left entirely at your own risk.

  2. Budle Bay accepts no responsibility for lost, damaged or stolen items from (including, but not limited to) your vehicle, tent, caravan, motorhome, trailer-tent or on-site accommodation whilst on the campsite. 

  3. Budle Bay will not be held responsible for any loss from or damage to any vehicle from any cause whatsoever other than negligence of the campsite, park employees or agents.

 

LIABILITY

  1. Budle Bay Campsite shall not be liable for the death or injury of any person named in the booking or as a guest on the campsite for any loss or damage to property of any such person howsoever any such death, injury, loss or damage may be caused otherwise than as a result of our negligence.

 

DOGS ON SITE

  1. Budle Bay Campsite permits a maximum of 2 dogs per group. If you intend visit the site with more than 2 dogs, express authorisation from the campsite is required in writing prior to your arrival on site.

  2. Dogs must be kept on a lead at all times and kept on a short tether at your caravan or tent so that they cannot reach children or passing pedestrians.

  3. Dangerous dogs as classified in the Dangerous Dogs Act 1991 or any dog with an order against them are not permitted on site.

  4. Any dog that requires a muzzle is not permitted on site for the safety of all campsite users.

  5. Any incidents that involve dangerous dogs or incidents affecting the potential safety of the campsite users will result in the party owning that dog being ejected from the site. Budle Bay’s decisions on the safety of dogs is at its own discretion.

  6. Budle Bay will fully support a police investigation if this should so arise regarding any incident with dogs on the site.

  7. Dog poo must be collected immediately and disposed of in the appropriate place.  Any dog owner found not to be doing so will be asked to leave the site and no refund will be given. 

 

COMPLAINTS

  1. Budle Bay aims to provide the service you have come to expect however there are occasions when unforeseen short-comings may arise. Budle Bay’s complaints procedure is located (here) and is available upon request from our wardens. No liability in relation to any short-comings or claim of whatever nature can be accepted if Budle Bay’s complaints procedure is not correctly followed.

 

Park Rules

  • We accept arrivals between 2pm and 6pm on Sunday to Thursday. On Friday we accept arrivals until 8pm. If you think that you will arrive later please call us and we will do what we can to help. However, our priority must be ensuring the peace of other visitors to the site. In most cases, if you arrive after this time you will need to leave your car outside the front gate until it is opened in the morning.

  • Checkout time is 10.30 am. If you wish to remain on site longer, you will be charged an extra fee and/or depending on how busy we are, be asked to de-pitch to our parking area. 

  • The inner gate is locked at 11.00pm and is reopened at 7:30 am. It will only be opened during these hours if an emergency occurs. There is a pedestrian entrance that is always open  and vehicles can be parked within the campsite (but outside of the locked gate) at all times. Motorhome owners need to be aware that they will not be able to drive to their pitch after the gate is locked at 11pm. Please note that if you need to leave the campsite before the gate is opened at 7.30am then you will need to leave your car on the grass outside of the gate the evening before departure.

  • The facility block is closed for cleaning at 11.00 am each day for cleaning. It will be closed as long as it takes to clean them (max 2 hours).

  • The tuck shop in the warden office is open during the summer season only.

  • The speed limit on site is 10 mph. Please be aware of children playing on site.

  • Per national guidelines, children under 6 are not allowed on the top bunks of any bunk bed on site.

  • Generators are not allowed on the site.

  • Budle Bay Campsite is situated on a flood plain. In event of flooding, you must follow all instructions from the wardens and other staff. This is for your own safety. In certain circumstances some areas of the site, by the river, will need to be closed for your safety or to allow the land to recover.

  • Our wardens reserve the right to refuse tents, caravans, motor homes and to ask guests to leave the site. There will be no refund offered if this becomes necessary.

  • Budle Bay Campsite operates a quiet policy between the hours of 10:30 pm (11pm on Friday and Saturday) and 7:30 am. Please do not disturb other campers during this time. Please note that we are a rural site and have no areas where campers can congregate late at night, such as a clubhouse. 

  • Outdoor music is not permitted on the site at any time. If you are playing music that can be heard beyond your pitch, or disturbs other guests, you will be required to turn it off.

  • If you are concerned by the activities of any other guest including excessive noise or their dogs being off their leads, please inform the wardens and we will investigate and take appropriate action. At night we have an intercom system at the office door which will wake the wardens who will then assist you.

  • Gazebos and event shelters, overhead shelters, utility shelters or any form of joining tents are not permitted on site.

  • Your guests are permitted on site at a charge of £10 per day for one car and up to two guests. Guests can come on site after 10.00 am but must leave by 10.00pm the same day.

  • Please be careful when walking alongside the river. Do not walk too close to the edge of the river as the banks can collapse without warning due to erosion. If you would like to walk in the river please use the sloped ground that leads to it, rather than the higher banks.

  • The play area is open from 9.00 am – 8.00 pm only.

  • Open fires, campfires, fire bowls, braziers, heat logs etc. are only permitted on site by prior arrangement and must be of the type that is well off the ground to avoid burning the grass. This will need to be at least 650mm from the BOTTOM of the fire pit. The fire must be of a sensible size and only use fire logs. The fire must be extinguished by 10.45pm in all circumstances. It must be extinguished immediately on being asked to do so by a member of staff. We do allow barbecues for cooking purposes only but these must also be raised off the ground to avoid burning the grass. Stones are available on site to raise barbecues(subject to availability).

  • The advertised site fee on our website is for a single tent, caravan or motor home pitched on the site for the dates specified. It is not for a block of land. Additional tents will incur additional fees. We do need to know the size of the tent being brought as we have a wide variety of pitch sizes and need to allocate your tent to an appropriate pitch.

  • Budle Bay Campsite does permit one 5 pole windbreak per unit which must be place within 1 metre of your unit. There is a small charge.

  • Commercial vehicles are not permitted on site. If you have any doubt about whether your vehicle is permitted please call Reception 01668 214598

  • One car is included per booking (with the exception of bunkhouse and group bookings, upon arrangement). Extra cars will incur an additional daily charge.

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